Privacy Policy
Last Updated: May 2026
Welcome to our website and services. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our websites, submit inquiries, communicate with us, or use our services.
By using our website or submitting your information through our contact forms, Meta/Facebook Lead Ads, WhatsApp, email, phone calls, or other communication channels, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Phone number
- WhatsApp number
- Email address
- Country or city of residence
- Age and gender
- Consultation preferences
Medical or Consultation Information
- Hair loss condition
- Aesthetic concerns
- Photos submitted for consultation
- Medical history voluntarily provided
- Treatment interests
Technical Information
- IP address
- Browser type
- Device information
- Website activity and usage data
- Cookies and analytics information
2. How We Use Your Information
We may use your information for the following purposes:
- To respond to your inquiries
- To provide consultation services
- To arrange appointments
- To evaluate suitability for treatments or procedures
- To communicate through WhatsApp, phone, email, or social media
- To improve our services and customer experience
- To provide promotions, marketing updates, and educational content
- To manage Meta/Facebook Lead Ads campaigns
- To maintain internal records and business operations
3. WhatsApp and Communication Consent
By submitting your contact information, you agree that we may contact you through:
- Phone calls
- SMS
- Social media messaging platforms
Communication may include:
- Consultation follow-ups
- Appointment coordination
- Service information
- Promotional campaigns
- Customer support
You may request to stop marketing communications at any time.
4. Photos and Consultation Materials
Photos, videos, and consultation materials submitted by you are used solely for:
- Consultation evaluation
- Treatment planning
- Medical assessment
- Internal documentation
We will not publicly use your identifiable photos without your consent.
5. Advertising and Third-Party Platforms
We may use third-party platforms and tools including:
- Meta/Facebook
- Google Analytics
- Google Ads
- CRM systems
- Website analytics tools
These platforms may collect certain technical information in accordance with their own privacy policies.
6. Data Security
We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
7. Sharing of Information
We do not sell your personal information.
Your information may be shared only with:
- Authorized staff
- Doctors and medical professionals
- Internal management teams
- Service providers supporting our operations
- Legal or regulatory authorities where required by law
8. International Users
Our services may cater to both local and international patients. By submitting your information, you understand that your information may be processed by our affiliated clinics, teams, or authorized representatives for consultation and operational purposes.
9. Cookies and Website Tracking
Our website may use cookies and tracking technologies to:
- Improve website functionality
- Analyze visitor behavior
- Support advertising performance
- Enhance user experience
You may disable cookies through your browser settings.
10. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Withdraw consent for marketing communication
- Request deletion of certain information where applicable
Requests may be subject to operational or legal requirements.
11. Compliance with Indonesian Data Protection Regulations
We are committed to handling personal information responsibly and in accordance with applicable Indonesian laws and regulations, including relevant personal data protection requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time without prior notice. The updated version will be posted on this page with the revised effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us through our official website, WhatsApp, or clinic contact channels.